Get in touch
Email me and I'll help you sort it — or we'll arrange to meet for a brew. There's no such thing as a daft question here.
Ways to reach me
Whichever of these you find easiest. Describe the problem in your own words — you don't need to know what anything is called, and it doesn't matter if you can't explain it properly.
What to tell me
It helps if you can say what sort of machine it is — a laptop, a desktop computer, a phone or a tablet — and roughly what happens and when. But don't worry if you can't. "It's gone daft and I don't know why" is a perfectly good start.
Say too whether you'd rather work through it by email or meet up. If it's meeting up, tell me which town suits you and we'll find somewhere with decent tea.
Where I can meet you
Not on the list? Get in touch anyway and I'll let you know.